Sedrick Hawkins
Indianapolis, IN
(317) 785-5926
yisraelsahadutha@gmail.com
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IT SUPPORT / HELP DESK INTERN
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SUMMARY
Motivated IT support professional in training with hands-on experience in customer service, troubleshooting, and technical learning environments. Currently pursuing industry certifications including CompTIA A+, Network+, and Security+, with practical exposure to computer hardware, operating systems, and IT support workflows. Proven ability to diagnose issues, communicate solutions clearly, and support end-users in fast-paced environments.
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TECHNICAL SKILLS
- Windows OS troubleshooting
- Computer hardware (installation, diagnostics, repair basics)
- Active Directory (learning / lab exposure)
- Networking fundamentals (TCP/IP, DNS, DHCP basics)
- Ticketing & documentation (simulated environments)
- Microsoft Office / basic system administration
- Mobile device support
- Customer support & issue resolution
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PROJECTS / HANDS-ON IT EXPERIENCE
IT Support Lab Environment (Self-Directed)
- Diagnosed and resolved 20+ simulated Tier 1 issues including login failures, connectivity problems, and printer errors
- Practiced structured troubleshooting methodologies to isolate and fix technical problems
- Documented issues and resolutions in ticket-style format to simulate real help desk workflows
- Installed and configured Windows operating systems and basic system settings
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PROFESSIONAL EXPERIENCE
Conrad Hotels & Resorts — Indianapolis, IN
Valet / Guest Services
Jan 2026
- Provided high-volume customer support, resolving guest issues quickly and professionally
- Managed real-time problem-solving in fast-paced environments, prioritizing multiple requests
- Maintained strong communication with guests and team members to ensure service quality
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MLS — Indianapolis, IN
Driver / Garage Attendant
Aug 2023 – Dec 2025
- Maintained operational readiness of vehicles through inspection and basic troubleshooting
- Demonstrated attention to detail and consistency in task execution
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Skyhop Global — Indianapolis, IN
Driver
Jan 2021 – Dec 2022
- Transported personnel while maintaining safety and reliability standards
- Delivered consistent customer service under time constraints
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Methodist Hospital — Indianapolis, IN
Patient Transport Aide
Jul 2019 – Jul 2020
- Assisted patients while ensuring accuracy, safety, and communication with staff
- Worked in structured environments requiring attention to process and detail
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IU Health Riley Hospital — Indianapolis, IN
Guest Relations
Jan 2017 – Dec 2018
- Performed data entry and database interaction tasks
- Supported front desk operations and resolved user-facing issues
- Provided customer support and patient advocacy
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EDUCATION & CERTIFICATIONS (IN PROGRESS)
- CompTIA A+ (Help Desk) – In Progress
- CompTIA Network+ – In Progress
- CompTIA Security+ – In Progress
- Cisco CCNA – In Progress
- Google IT Support Professional Certificate – In Progress
- Google IT Automation with Python – In Progress
- Vincennes University – Information Technology Program (2026–Present)
- Microsoft Career Essentials In Generative AI (2026-Present/Completed)
- IBM AI Fundamentals - In Progress
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ADDITIONAL SKILLS
- Strong communication & customer service
- Problem-solving under pressure
- Attention to detail
- Team collaboration
- Reliability & professionalism
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