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IT SUPPORT FOR REAL PEOPLE.
SOLUTIONS THAT KEEP LIFE MOVING.

Simple, reliable technology support for families, remote workers, micro-businesses, nonprofits, and community organizations.

People Power. Human Support. Real Life.

Get Help Now: 1 317-785-5926

People First

Technology should serve people.

Clear & Honest

No jargon. Straight answers.

Fair & Respectful

Patient support for everyone.

Real Solutions

Fix the problem and prevent repeats.

Community Focused

Supporting local people and businesses.

Our Support Menu

100+ common technology issues organized in a simple way.

                              Password Reset Assistance — $10–$25
             Software Installation — $10–$50

                  Printer Troubleshooting — $10–$50

        Email Client Setup — $10–$25

                 Computer Health Check — $10–$75

PC Tune-Up — $10–$75

Wi-Fi Troubleshooting — $10–$75

Device Setup — $10–$75

Virus & Malware Removal — $10–$125

Data Backup Setup — $10–$100

Remote Support Session — $10–$85

Onsite Support Visit — $10–$125

Additional Onsite Time — $10–$75/hr

Technology Consultation — $10–$75/hr

All services start at $10. Final pricing depends on complexity, time required, and whether onsite services are required.

100+

Issues We Solve

1-on-1

Human Support

Fast

Response Times

Trusted

Real People

Community

The Elderly, Active Seniors, Nonprofits, Small Businesses, Individuals On The Spectrum

About Bytes By Design

Bytes By Design exists to make technology less stressful and more human. Our mission is to empower people, create opportunities, support communities, and provide ethical technology services that put people before profits.

Ready To Get Unstuck?

Let's solve it together.

Contact Us

Bytes By Design | People Power. Human Support. Real Life.

Indianapolis, Indiana • Remote Support Available

 Sedrick Hawkins

Indianapolis, IN

(317) 785-5926

yisraelsahadutha@gmail.com

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 IT SUPPORT / HELP DESK INTERN

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SUMMARY

Motivated IT support professional in training with hands-on experience in customer service, troubleshooting, and technical learning environments. Currently pursuing industry certifications including CompTIA A+, Network+, and Security+, with practical exposure to computer hardware, operating systems, and IT support workflows. Proven ability to diagnose issues, communicate solutions clearly, and support end-users in fast-paced environments.

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TECHNICAL SKILLS

- Windows OS troubleshooting

- Computer hardware (installation, diagnostics, repair basics)

- Active Directory (learning / lab exposure)

- Networking fundamentals (TCP/IP, DNS, DHCP basics)

- Ticketing & documentation (simulated environments)

- Microsoft Office / basic system administration

- Mobile device support

- Customer support & issue resolution

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PROJECTS / HANDS-ON IT EXPERIENCE

IT Support Lab Environment (Self-Directed)

- Diagnosed and resolved 20+ simulated Tier 1 issues including login failures, connectivity problems, and printer errors

- Practiced structured troubleshooting methodologies to isolate and fix technical problems

- Documented issues and resolutions in ticket-style format to simulate real help desk workflows

- Installed and configured Windows operating systems and basic system settings

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PROFESSIONAL EXPERIENCE

Conrad Hotels & Resorts — Indianapolis, IN

Valet / Guest Services

Jan 2026

- Provided high-volume customer support, resolving guest issues quickly and professionally

- Managed real-time problem-solving in fast-paced environments, prioritizing multiple requests

- Maintained strong communication with guests and team members to ensure service quality

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MLS — Indianapolis, IN

Driver / Garage Attendant

Aug 2023 – Dec 2025

- Maintained operational readiness of vehicles through inspection and basic troubleshooting

- Demonstrated attention to detail and consistency in task execution

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Skyhop Global — Indianapolis, IN

Driver

Jan 2021 – Dec 2022

- Transported personnel while maintaining safety and reliability standards

- Delivered consistent customer service under time constraints

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Methodist Hospital — Indianapolis, IN

Patient Transport Aide

Jul 2019 – Jul 2020

- Assisted patients while ensuring accuracy, safety, and communication with staff

- Worked in structured environments requiring attention to process and detail

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IU Health Riley Hospital — Indianapolis, IN

Guest Relations

Jan 2017 – Dec 2018

- Performed data entry and database interaction tasks

- Supported front desk operations and resolved user-facing issues

- Provided customer support and patient advocacy

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EDUCATION & CERTIFICATIONS (IN PROGRESS)

- CompTIA A+ (Help Desk) – In Progress

- CompTIA Network+ – In Progress

- CompTIA Security+ – In Progress

- Cisco CCNA – In Progress

- Google IT Support Professional Certificate – In Progress

- Google IT Automation with Python – In Progress

- Vincennes University – Information Technology Program (2026–Present)

- Microsoft Career Essentials In Generative AI (2026-Present/Completed)

- IBM AI Fundamentals - In Progress

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 ADDITIONAL SKILLS

- Strong communication & customer service

- Problem-solving under pressure

- Attention to detail

- Team collaboration

- Reliability & professionalism